Using an Agency

If you’ve decided to engage with an agency for your care needs, a Direct Payment Advisor can give you guidance on this.

If you’re still considering your options, we’d be happy to send you a copy of the Council’s Care Directory. If you’d rather explore online, just let us know, and we can provide you with a convenient link instead! It includes a full list of agencies along with helpful tips on what to look for when selecting a provider, plus a handy checklist to guide you.

Another excellent resource is the Care Quality Commission website, where you can read up on agency standards and reviews.

Once you’ve chosen an agency, remember to ask for a copy of their terms, conditions, and contract. It’s also a good idea to get written confirmation that they can meet all your specific care needs. Keep in mind, some agencies may add charges for mileage or bank holiday services.

We're here to support you at every step—just ask if you need any guidance!